Privacy policy

Last updated: 12 November 2026

Who is responsible

Missing Part (Bernard Cartuyvels), Brussels, Belgium. Contact: [email protected].

What is collected

Only what you send: your name, email address, phone number if you give it, the description of your part, any photos or 3D files you attach, and the postal address you give for returning your part.

Why

To prepare a quote, make your part, contact you about it and deliver it. The legal basis is your request (steps before a contract) and, once you order, the contract itself. Invoices are kept because Belgian accounting law requires it.

How long

Quote requests that don't lead to an order are deleted after 12 months. Order details and invoices are kept for 7 years, as required by law. 3D models made for you are kept so you can reorder, unless you ask for them to be deleted.

Who else sees it

Nobody, apart from the services needed to run this site: the email service (Resend) that delivers your message and files by email, the website host, and bpost when a part is shipped. Your data is never sold or used for advertising.

Cookies and tracking

This site uses no cookies and no tracking or advertising tools. Fonts and all other files are served from this website itself, so no third party sees your visit.

Your rights

You can ask to see, correct or delete your data, or object to how it is used, by emailing [email protected]. If you're not satisfied with the answer, you can complain to the Belgian Data Protection Authority (dataprotectionauthority.be).